Help Center
Find answers to your questions and get the support you need. We're here to help you succeed in your UPSC journey.
Popular Help Topics
Browse our most popular help topics to find quick solutions.
Getting Started
Learn how to navigate and make the most of our platform
Live Classes
Everything about attending and participating in live sessions
Study Materials
Access, download, and organize your study resources
Community
Connect with fellow students and participate in discussions
Doubt Clearing
How to get your doubts resolved by expert faculty
Performance Tracking
Monitor your progress and analyze your performance
Frequently Asked Questions
Find quick answers to the most commonly asked questions.
Account & Registration
How do I create an account?
Click on 'Sign Up' in the top right corner, enter your details, and verify your email address. You'll receive a confirmation email to activate your account.
I forgot my password. How can I reset it?
Click on 'Forgot Password' on the login page, enter your registered email address, and you'll receive a password reset link.
Can I change my email address?
Yes, go to Profile Settings > Account Information and update your email address. You'll need to verify the new email.
Courses & Content
How do I enroll in a course?
Browse our course catalog, select the course you want, click 'Enroll Now', complete the payment process, and you'll have immediate access.
Can I access courses on mobile devices?
Yes, our platform is fully mobile-optimized. You can access all courses, materials, and live sessions on any device.
How long do I have access to enrolled courses?
Course access duration depends on your plan. Foundation plans offer 6 months, Advanced 12 months, and Premium plans 18 months access.
Payments & Billing
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets through our secure payment gateway.
Is there a refund policy?
Yes, we offer a 30-day money-back guarantee if you're not satisfied with our courses. Premium plans include our success guarantee.
Can I upgrade my plan later?
Absolutely! You can upgrade your plan anytime. The price difference will be adjusted based on your remaining subscription period.
Technical Support
I'm having trouble accessing live classes
Ensure you have a stable internet connection and updated browser. Clear cache/cookies or try a different browser. Contact support if issues persist.
Videos are not playing properly
Check your internet speed (minimum 2 Mbps required), disable ad blockers, and ensure JavaScript is enabled in your browser.
How do I download study materials?
Navigate to your course dashboard, go to 'Materials' section, and click the download icon next to each document.
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you.
Live Chat
Chat with our support team in real-time
Available 24/7
Email Support
Send us an email and we'll respond within 24 hours
support@prudenceias.com
Phone Support
Speak directly with our support specialists
Mon-Sat, 9 AM - 9 PM